Accessibility at Osh Wellness

Osh Wellness is committed to making our website usable by as many people as possible, including people who browse with screen readers, keyboard navigation, screen magnification, voice control, or other assistive technology. Our products are for women navigating real changes in their health, and everyone in that group deserves to be able to read our ingredient information, understand our formulations, and place an order independently.

The standard we work to

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines describe how to make web content perceivable, operable, understandable, and robust for people with a wide range of disabilities.

We want to be straightforward with you: we are not yet fully conformant. This statement describes where we actually stand rather than claiming a standard we have not met.

Where we are today

In August 2026 we commissioned an accessibility review of our storefront, using automated testing together with manual keyboard testing. It found a number of issues, and we are working through them in priority order.

Improvements we have already made in the past include:

  • Restoring pinch-to-zoom on mobile devices, which had previously been disabled
  • Making the expandable product sections — including Supplement Facts and Suggested Use — reachable and operable with a keyboard
  • Adding image descriptions
  • Improving color contrast to meet minimum contrast radio.

Known limitations

We are aware of the following areas that do not yet fully meet our target, and each is being actively worked on:

  • Third-party features. Some parts of our store, including the subscription options on product pages and the cart, are provided by external software partners. We have reported the accessibility issues we found to those providers and are tracking their fixes. Where we cannot fix something ourselves, we will say so.

We also cannot guarantee the accessibility of content hosted by third parties that we link to, or of the checkout provided by our e-commerce platform, though we raise issues with those providers when we find them.

If you have trouble using our site

If you encounter a barrier anywhere on oshwellness.com, please tell us. Reports from customers are one of the most useful things we receive, and they directly shape what we fix next. Please include the page you were on, what you were trying to do, and the browser or assistive technology you were using, if you are able to.

We aim to respond within three business days.

We can also help you place an order directly. If any part of our site prevents you from buying something, contact us by email and we will take your order and answer any questions about our products that way. You should never have to go without a product because our website got in your way.

Our ongoing commitment

Accessibility is not a one-time project for us. We re-test our site after significant design changes, we raise accessibility issues with the software partners whose tools we use, and we treat customer reports as bugs rather than suggestions.

If you feel we have not responded adequately to a report, please say so in a reply and we will escalate it internally.